Telecommunications Relay Service (TRS) and CapTel phones are both used to help people who are deaf or hard of hearing make phone calls. Relay services use a relay operator to translate speech into text, while CapTel phones use a specialized phone with a built-in screen to display captions. TRS uses a live operator to assist through the process, while CapTel is an automated procedure.
Dial 711 to access your state-designated Telecommunications Relay Service (TRS).
Dial 888-269-7477 to access national CapTel customer support.
Dial 877-243-2823 to call a CapTel user in English.
Dial 866-217-3362 to call a CapTel user in Spanish.